Service Operations Team Manager

Service Operations Team Manager:

We are on the lookout for an ‘Service Operations Team Manager’ to join one of the UK’s biggest and well-respected companies.

You will be responsible for both leading a small IT Service Operations team and personally undertaking Major Incident Management and Problem Management. You will be accountable for the quality of communication around Major Incidents to the business and stakeholders.

Role Specific Responsibilities:
*Provide leadership for the MIM & Problem Operations function
*Ensure that the proper Processes and Problems for MIM and Problem are being used to ensure minimum operational and business impact of outages.
*Measure and report KPI’s for Major incident and problems.
Major Incident and Problem Manager Role:

*Execution of major incident process tasks in adherence with global and local requirements
*Apply standard incident management techniques to ensure disruptions to service stability and outage times are kept to a minimum.
*Constantly monitor & report on outstanding problems with regards to their processing status.

Experience and Knowledge:
*Proven experience working with in a 24/7 IT operational environment
*Proven major incident management experience with significant expertise in large regional companies
*Proven experience coordinating taking a lead role with at least 2 reports
*Sound experience with service level agreements and associated metrics Excellent management skills in dealing with suppliers and 3rd parties to drive resolution major incidents or RCA of problems.

Interested? Then apply now to be considered for this role. Candidates only considered who are UK Citizens or ILR.

Job Reference: 00SOTM300418_1527669553

Salary: Negotiable

Salary per: Annum

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