Service Delivery Manager

Service Delivery Manager

Support the Head of Demand and Service Management within Mainframe Services with various activities.

Main tasks/activities:
-Software and License Management
-Process and Project Management
-Outsourcing Project Support
-Internal Organization
-Business (internal Customer) Demand Management
-Risk Management

Position requirements:
Soft skills
*Positive and can-do attitude
*Hands-on, active involvement and participation in team’s activities
*Excellent communication skills, with capability to adapt to audience
*Outstanding organization, planning, and prioritization skills
*Strong conceptual capabilities
*Ability to work across various cultures
*Self-starter and perseverant
*Business fluent in English, German is a plus, additional language are welcome

Technical skills
*Excellent understanding of Service Management processes (ideally certified, i.e. ITIL)
*Process mapping
*IT Outsourcing experience
*License & Contract management experience
*Affinity with Data Analytics, Reporting and supporting tools
*Project Management skills (ideally certified, i.e. Prince2 or PMI)
*Sound knowledge of Software Life-cycle and License management

Job Reference: NGSERVDELCH_1527151262

Salary: Negotiable

Salary per: Annum

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