IT Voice and Data Network Infrastructure Delivery Manager

Job Description Summary

The IT Network Infrastructure Delivery Manger is responsible for the entire data network & voice infrastructure internally. This incorporates wide area network, local area network, and Voice (callcenter and backoffice) technologies.

This is primarily a proactive leadership role of Data & Voice networks encompassing both technical & service activity, and managing both direct reports and outsourced service providers.

This role needs to develop and maintain an effective relationship with teams across the IT organisation & partners, being accountable for the design and delivery of Data & Voice Networks through to the live environment.


– Leadership of the network technical design resource; network project delivery manager & support teams (escalation management; service reviews; governance of design & risk)
– Accountable for Planning & Roadmap for Data & Voice Networks, including ongoing refresh and enhancements of platforms in line with Enterprise Architectural standards
– Accountability for implementation of data network & voice infrastructure, including technical debt remediation and ongoing enhancements
– Definition of scope of third party contracts (both operational and project change SoWs)
– Management of patching & monitoring strategy / policy for Data & Voice Networks
– Attendance at Change forums / CAB on behalf of Network teams
– Act as an escalation point for MIM / L2-4 support, both for internal and external parties

Capability, Knowledge and Experience:
*Proven experience in leading a Data & Voice Network function
*Proven experience working within 24/7 IT operational environment
*Proven experience coordinating taking a lead role with at least 2 reports
*A minimum of 7 years experiencing working as a senior technical expert in the following fields:
oMPLS & Ethernet WAN technologies (Cisco)
oVoice (legacy & IP-based) technologies (Avaya)
*Other areas beneficial areas of experience include:
oGood understanding of End User Voice technologies (eg Skype)
oGood understanding of CTI

*The following skills being highly desirable:
oCheckpoint, McAfee, Riverbed
oSecurity technologies
*Proven experience in managing 3rd party WAN Services
*Proven experience delivering continuous service improvements for the business
*Demonstrate effective communication, both orally and in writing, with subordinates, colleagues, clients and customers at all levels, both formally and informally – a strong communicator who develops relationships for mutual gain.
*Take initiative to keep own skills up to date and maintain awareness of developments in the IT industry.
*Extensive knowledge of analytic techniques and methods and problem-solving skills
*Experience of the regulatory and audit requirements within an operational environment
*Sound Network infrastructure design experience in a technology organisation with history of delivering scalable, resilient data & voice networks
*Comfortable working with senior staff, both business and IT
*Experience of working with outsource partners and delivering solutions into support
*Have demonstrable documentation skills
*Awareness of project management methodologies, e.g. RUP, CMMi, Prince II, PMI
*Visibility of software development methodologies, e.g. waterfall, agile
*Experience of working with business and technology stakeholders

Job Reference: AS110618_1528736023

Salary: £80000 - £90000 per annum

Salary per: Annum

Job Duration:

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, £80000 - £90000 per annum