IT Small Change Supplier Analyst

IT Small Change Supplier Analyst

We are on the lookout for an ‘IT Small Change Supplier Analyst’ to join one of the UK’s biggest and well-respected companies.

You will be responsible to ensure that all small projects are registered correctly and managed through to completion. You will also handle BAU escalation of service requests plus proactively manage the improvement and automation of the service request process.

Small Projects:
*Own and manage the small project work policy process and procedures
*Facilitate requests for infrastructure small project work
*Maintain a track of all current and prior small projects including costs

Service Requests:
*Own and manage the request fulfillment policy process and procedures
*Manage changes or escalations to service requests (i.e urgent requests)
*Work in collaboration with the supplier and service level manager and vendors on monthly service plans.

Experience and knowledge:
*Experience with service request processes
*Project Management or PMO experience
*Proven experience delivering continuous service improvements
*Take initiative to keep own skills up to date

Education and Qualifications:
*HNC level in IT communications or a related tech subject or equivalent professional accreditation
*Related project management qualifications or professional qualifications are beneficial.
*ITIL version 3 foundation (beneficial)

Interested? Then apply now to be considered for this role. Candidates only considered who are UK Citizens or ILR.

Job Reference: 00scsa-300418_1525096474

Salary: Negotiable

Salary per: Annum

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