I-PLM Environment Production Support Specialist
Our client an automotive OEM are looking for Support Specialist to join their team.
i-PLM Environment Production Support Specialist
*Work as part of the i-PLM Environments team to provide ongoing operational support of i-PLM IT systems for Dev/Test/Prod – collaborating with IT infrastructure build; middleware/DB and application Build Team and Dassault Systems SMEs in designated areas)
*Using Incident and Problem management processes
*Resolution of operational and performance issues – Assist i-PLM Operations team in root cause analysis and address system configuration, operational and performance issues in the supported i-PLM environments – covering Linux/Win2008/2012 servers and Windows7 clients.
*Co-ordinate and implement changes following the companies Change Management process.
*Work with infrastructure build, middleware and application development teams to build and support i-PLM 3D Experience (Dassault V6) environments – comprising Development, Test, User Validation, Training and Production environments.
*Support (Install/support/upgrade) iPLM environments running on Linux (SLES); Windows 2008/2012 and Windows7, using SAN/NFS storage systems; Apache/Websphere middleware and Oracle/SQL database servers within the companies enterprise datacenters. Servers include vitualised (VMware) and physical servers.
*Analyse technical documentation from the companies application vendors (e.g. Dassault Systems, ACE/ConfigIT) and work with designated SMEs to define installation and support procedures, as/when required.
*Document and share work procedures, installation tasks, scripts and `best practices’ within Environments Team.
*Maintain appropriate design and configuration documentation for use in operational handover to steady state support.
3 Key Skills:
1.Experienced UNIX (SLES) and Windows server systems support
2.Significant experience of systems installation, build and support experience – covering systems administration and operational support tasks for IT environments of similar complexity and technical detail (see responsibilities section above)
3.Knowledge of 3D Experience / Enovia V5/V6 systems administration and operational support.
Key Role Requirements (in addition to essential skills above)
*Production support – incident and problem management
*Knowledge of Enovia V5/V6 systems administration and operational support.
*Demonstrable ability to own and carry out systems admin/support tasks without on-going supervision and oversight.
*Proven `user interaction and IT support’ experience – including problem diagnostics and root-cause-analysis for systems supported by iPLM environments team.
*Flexibility in working times, including ability to do overtime – for systems support outside of normal (0800 – 1630) working hours.
*Ability to work collaboratively as part of a multi-site team and share workload – as required to meet operational deadlines
*Good communication skills – both written and verbal English.
Job Reference: PLMI554_1520606653
Salary per: Annum
Job Start Date: