Head Of Network Operations

Network, Operations, Management, Infrastructure, WAN/LAN, WiFi, Architecture

Head Of Network Operations required. The successful Head Of Network Operations will have strong Network Operations, Infrastructure, Network, LAN/WAN, and WiFi experience and will have a minimum of 5 years’ experience in a hands off operational role.

This is a permanent opportunity starting asap based in Chessington OR Nottingham.

*This role has end-to-end accountability for all network operations with the purpose of harmonising, standardising and improving consistency of service delivery whilst creating a professional service management framework.

*The role will include WAN, LAN and WiFi networks as well as an initial focus on datacentre / hosting network provision. Long term focus will move datacentre and cloud network provision under the hosting service.

*Responsible for maintaining a high performing WAN, LAN and WiFi Network across UK and Intl Sites.
*This position will be accountable for providing architectural and strategic oversite in all areas of networking
*Interim – Responsibility for Network Technical Architecture, with long term recruitment of additional resource in this area.
*Accountable for driving operations and strategy for 24*7*365 Network operations, including tools and platforms supporting, Runbook, Monitoring, Automation, Left Shift Operations for all Network Systems.
*Accountable for Network product and service roadmap.
*Responsible for effectively managing and building relationships with 3rd party service provider(s) to ensure collaboration, cross functional alignment and partnership for end to end support processes and services. Monitor Service provider’s performance and adherence to SLAs.
*Accountable for ensuring ongoing support and troubleshooting for installed technical solutions by analysing a chain of events and applying technical knowledge following established procedures and standards.
*Responsible for the management of Network service providers within KPI and SLA.
*Accountable for the overall delivery of the network service within agreed KPI and SLA measures with business customers.
*Accountable for ensuring security policies are aligned with network architecture and core capability
*Accountable for ensuring network systems are maintained in alignment with security and group standards.
*Interim – Responsible for development and creation of network architecture and strategic decisions.
*Interim – working with technical platform architects on mandates, HLD and other architecture artefact creation and update.
*Responsible for establishing a framework to drive cultural change (both within internal teams and External partner organisations) understanding networks as a component of overall service.
*Take responsibility for development, implementation and documentation of operating policies, methods, processes, measures, and tools. Also accountable for ongoing maintenance of existing documentation and standard operating procedures.
*Responsible for strengthening the Major Incident Management process and coaching the team on stakeholder management.
*Accountable for ensuring through solid architecture and operational practices a minimal impact on business and application services.
*Responsible for promoting and practicing Service management and ITIL culture within the operation organization.
*Coordinate with IT Project team, 3rd Party Managed Service Partners and business teams to develop sustainable operational strategies to address ongoing data centre capacity challenges due to business growth and infrastructure currency.

I am also looking for somebody who has;
Governance and reporting, Future proofing, Relationship Management and Budget Management experience.

Job Reference: AS307018_1532967932

Salary: £70000 - £80000 per annum

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£70000 - £80000 per annum