Contact Centre Operations Lead

Our client, one of the Thames Valleys biggest employers, are recruiting for a Contact Centre Operations Lead. This is a business-critical role in which you will be responsible for the management and success of the contact centres IT ops environments and interfaces. The Contact Centre Operations Lead will ensure maintenance planning and adhere to procedures for operating efficiency.

Ideally, the Contact Centre Operations Lead will have gained experience delivering end to end BAU services, ensuring all IT services are fit for purpose and have influenced defined business outcomes.

Essential Experience:
* 5+ years IT Management experience within a large IT organisation
* Experience of Service delivery within complex Matrix IT operational environments
* Excellent interpersonal skills and has dealt with stakeholders.
* Proficient in;
oService Delivery Management
oRisk Management
oOperational Support Environments

To succeed in this role as a Contact Centre Operations Lead, you should, have experience of working with National/International standards e.g. Six Sigma, ITIL, ISO20000/27000/9001. Possess extensive knowledge of business and understand the significance of commercial constraints.

This is a fantastic opportunity to join an Industry Leader on their transformation journey. If of interest please apply for immediate consideration as interviews are being conducted as early as this week.

Job Reference: JG0103CCOL_1519919414

Salary: £50000 - £65000 per annum

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£50000 - £65000 per annum

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