Business Service Manager – Customer relationships/ SLA/ ITIL

Business Service Manager – Customer relationships/ SLA/ ITIL

A Business Service Manager is required by a Household name, based in Chessington where you will be working on a massive 12 month change programme, where this client’s IT is being transitioned out of their current location (Chessington) into a new data centre and as a part of that will be re-platformed.

As the Business Service Manager you will be responsible for managing a significant amount of change as well as helping the organisation understand the connection between IT and applications that sit on their systems. You will be able to negotiate and reset expectations around SLA’s and will have the ability to manage the internal IT Delivery teams on behalf of the customer, during those inevitable times when there will be an outage due to the change activities.

Along with extensive experience working in a Service Manager/ Business Relationship Manager capacity, who is very customer focused/ customer led you will also have the following:

– ITIL Qualified
– Self starter, excellent interpersonal and communication skills with a strong understanding of IT Service and Service Level Management
– Ability to manage and collaborate with multidisciplinary teams
– Thick-skinned, with the ability to react to project adjustments and alterations promptly and efficiently

An initial 6 month contract with room for extension for the right person.

PLEASE NOTE: This is NOT a Programme Management/ Project Management/ Change Management position

Interview process:
1) Telephone Interview
2) F2F interview with a decision off the back of this.

Send your CV now for consideration. Telephone Interviews to be held as early as next week.

Job Reference: C.SBSM_1530269234

Salary: £380 - £450 per day

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£380 - £450 per day