Application Support Engineer (German, Spanish, French)

Application Support Engineer (German, Spanish, French)

We are looking for an Application Support Engineer to sit within our Customer Support team to provide a high quality support service to our clients in the Financial Crime and Compliance sector.

We’re looking for an enthusiastic team member who demonstrates excellent problem solving in our core technologies and excellent communication skills and speaks in one of the following Languages: German, French or Spanish. You’ll be naturally inquisitive and go beyond routine questioning to find the underlying causes of issues, with technical ownership of tasks. Previous experience in a similar role in Finance, Insurance or Retail Banking preferred.

Core technologies:

*SQL (Oracle, DB2, SQL Server)
*SAS Macro (dataserver)
*Weblogic/websphere/Jboss
*Hadoop, Spark
*Java/J2EE
*Unix/linux

Key functions:

*Investigation, diagnosis and resolution of application related issues (Level 3/Level4)
*Take ownership for issues and push to resolution within SLA.
*Make bug fixes (java/SQL/SAS macro) where required
*Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner
*Participate in customer calls on P1 issues from a technical perspective
*Appropriate escalation to Team Leads
*Take ownership of handovers from Professional Services to Support

Required Skills:

*Technical degree plus min 3 years’ experience in a related role.
*The ability to juggle conflicting priorities and demands, and deliver on time
*Excellent analytical skills and experience in resolving challenging issues
*The ability to self-manage and work as part of a team
*Good communication skills, both written and verbal
*Willingness to participate in the on call weekend rota
*Willingness to cover day and evening shift on a flexible rota
*Bi-lingual Spanish/English : written and verbal fluency

Job Reference: Dublin roles_1581697616

Salary: Negotiable

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